Privacy Policy
We are committed to protecting your personal and health information with the highest standards of care.
Introduction
Welcome to Oasis Rehab Center ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Oasisrehab.com or use our physiotherapy services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
This policy applies to all patients, website visitors, and individuals who interact with Oasis Rehab Center through any channel — online or in-clinic.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide when you:
- Register for a patient account
- Book an appointment through our website
- Contact us through our contact form
- Use our AI consultation feature
- Communicate with our staff
This may include: name, email address, phone number, date of birth, gender, address, medical history, and health information.
Health Information
As a physiotherapy clinic, we collect sensitive health information including medical history, diagnoses, treatment records, session notes, and progress data. This information is collected only with your consent and is necessary to provide our services.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, and pages visited. This helps us improve our website and services.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our physiotherapy services
- Schedule and manage appointments
- Maintain your patient records and treatment history
- Communicate with you about your treatment progress
- Send appointment reminders and follow-up communications
- Process payments and issue invoices
- Improve our services and website experience
- Comply with legal obligations under Indian healthcare regulations
- Respond to inquiries and provide customer support
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties — ever. Period.
We may share your information only in these limited circumstances:
We may share your health information with other healthcare providers when you request a referral.
Trusted partners (payment processors, cloud storage) who assist us under strict confidentiality agreements.
If required by law, court order, or government authority we may disclose the minimum necessary information.
We may share information to protect your vital interests or those of another person in an emergency.
Data Security
We implement appropriate technical and organizational security measures to protect your personal and health information:
- Encrypted password storage using bcrypt hashing
- Secure HTTPS connections across all pages
- Role-based access controls limiting staff access to patient data
- Regular security assessments and audits
- Secure server infrastructure with monitoring
No method of internet transmission is 100% secure. While we strive to protect your data with industry best practices, we cannot guarantee absolute security.
Data Retention
We retain your personal and health information for as long as necessary to provide our services and as required by law.
You may request deletion of your account and personal data by contacting us. Requests are subject to our legal retention obligations.
Your Rights
Under applicable Indian privacy regulations, you have the following rights over your personal data:
To exercise any of these rights, email us at privacy@Oasisrehab.com or call +91 98765 43210. We respond within 30 days.
Cookies
Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
Necessary for login sessions and core site functionality. Cannot be disabled.
Help us understand how visitors use our site so we can improve it. Can be declined.
You can control cookie settings through your browser. Disabling cookies may affect site functionality such as staying logged in.
AI Consultation
Important: Our AI consultation feature provides general health information only. It does not create a doctor-patient relationship. Always consult a qualified healthcare professional for medical advice.
- AI conversation data may be stored to improve our system
- Data is anonymised before being used for AI training purposes
- No personally identifiable information is used in model training
- You may request deletion of your AI consultation history at any time
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes:
- We will post the updated policy on this page
- The "Last Updated" date at the top will be revised
- We may notify registered patients via email for material changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: